Richard Adhikari

About the Author Richard Adhikari


Social Networks

Trending Storylines Hone LinkedIn’s Relevance

LinkedIn has begun rolling out Trending Storylines, offering curated feeds of the most interesting developing stories in a member’s industry. Storylines are personalized for members through a combination of algorithms and the choices of LinkedIn’s editorial team. The feeds may include perspectives from relevant influencers and news sources, as well as individuals in the member’s network.

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Products

ProsperWorks Adds In-App Comms to its Google CRM Solution

ProsperWorks, which provides CRM for Google’s G Suite business tools, last week announced the addition of in-app cloud communications functionality. The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions. The integration lets users make, receive and log calls without leaving the CRM solution.

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Customer Experience

McDonald’s Puts Mobile Ordering to the Test

McDonald’s has begun testing new mobile ordering and payment functionality at 29 of its restaurants in California. It will expand the pilot to another 51 restaurants in Washington on March 20. The company will run multiple pilots to gather customer feedback, work out any issues that arise, and streamline integration with its IT systems before rolling out its updated mobile app more broadly.

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Call Centers

OpenMethods, Next Caller Join to Streamline Call Routing

OpenMethods has announced an integration with Next Caller’s Advanced Caller ID database that will let contact centers on the Oracle Service Cloud use real-time contextual data for more than 500 million landline, mobile and VoIP numbers to personalize and simplify their agent and customer interactions. OpenMethods integrates IVR and telephony data into the CRM package call center agents use.

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Marketing

IDG’s New Pipeline Activator Aims to Get Sales Timing Right

IDG has launched Pipeline Activator, a global subscription-based service pinpointing verified projects and active sales prospects for those selling to enterprise IT. Pipeline Activator, the latest addition to IDG’s ABM360 suite of account-based marketing services, provides sales and marketing teams with detailed insights on target companies actively researching products and services for purchase.

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Emerging Tech

Autonomous Delivery Robots to Hit Virginia’s Streets

Autonomous delivery robots will be able to travel on sidewalks, crosswalks and shared-use paths throughout the Commonwealth of Virginia this summer. Gov. Terry McAullife recently signed a law permitting the use of Starship Technologies’ Personal Delivery Devices. The six-wheeled robots, which resemble coolers, are designed to deliver parcels, groceries and food within a two-mile radius.

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Servers

Qualcomm, Microsoft to Give Cloud Services a Speed Boost

Qualcomm has announced a collaboration with Microsoft to accelerate next-generation cloud services on the 10nm Qualcomm Centriq 2400 ARM-based platform. The collaboration will span multiple future generations of hardware, software and systems. The two have been working for several years on ARM-based server enablement, optimizing a version of Windows Server for ARM running on the Centriq 2400.

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Deals

Salesforce, IBM Kick Off New Artificial Intelligence Era

Salesforce CEO Marc Benioff and IBM CEO Ginni Rometty on Monday announced a global strategic partnership to deliver joint solutions leveraging artificial intelligence. Einstein, the AI that powers Salesforce applications, will be connected seamlessly with IBM’s Watson AI platform. The integration is scheduled for availability in the second half, and pricing will be announced at that time.

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Social Networking

Google’s Jigsaw Launches Troll-Thwarting API

A new tool is available to check the persistent harassment of online trolls. Google’s Jigsaw think tank last week launched Perspective, an early stage technology that uses machine learning to help neutralize trolls. Perspective reviews comments and scores them based on their similarity to comments people have labeled as toxic, or that are likely to result in someone leaving a conversation.

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